2025 Customer Reviews

I needed to book a bullet train ticket from Shanghai to Beijing, but the 12306 website is too complicated for foreigners. Their booking service was a lifesaver! The website interface is entirely in English, and I could pay with my Visa card. I received a confirmation email with the e-ticket in less than 30 minutes, which included detailed boarding instructions in Chinese and English, telling me how to enter the station and find the platform. I could even contact customer service via WeChat if I had questions, and they replied quickly. The ticket price plus a small service fee is much better than the hassle of doing it myself. Highly recommended to all Southeast Asian friends traveling independently in China!

(For reference) I joined a small group tour to Jiuzhaigou and Huanglong in Sichuan. Our guide, Tanaka-san (a local Chinese who spoke fluent Japanese!), gave very clear explanations, teaching us in detail about the scenic highlights and geological formations. The brilliantly blue and clear "haizi" lakes of Jiuzhaigou were breathtakingly beautiful. For lunch, we experienced Tibetan home cooking and received very warm hospitality. As the tour was conducted in Japanese, we could understand all the nuances and felt comfortable asking questions. Even during the transfers, we had lively conversations about Japanese culture, making it a fun trip that ended in no time. I will definitely use this service again when I visit China next time.

我們的雲南小團遊真是太棒了！從昆明到大理，再到麗江，每一站都充滿了驚喜。導遊非常專業，不僅講解詳細，還帶我們品嚐了道地的過橋米線和普洱茶。小團的形式讓我們有更多機會互動，行程安排也很靈活，完全沒有趕時間的壓力。特別喜歡在洱海邊騎行的環節，風景美得讓人窒息。這趟旅行讓我徹底愛上了雲南的自然和文化，我一定會推薦給朋友！

I’ve always dreamed of seeing Guilin’s karst mountains and Li River, so when I planned my China trip, I knew a Small Group Day-trip here was a must. I checked Trustpilot first—this company had dozens of positive reviews talking about “breathtaking views” and “caring guides,” so I booked without hesitation. And it was the best choice! Our group had 8 people, small enough that the guide, Lucy, could pay attention to everyone. We started with a Li River bamboo raft ride at dawn—the mist over the mountains was like a painting, and Lucy pointed out shapes in the karst peaks, like a sleeping elephant and a floating lotus. It was magical! Then we went to Yangshuo West Street, but instead of just letting us wander, Lucy took us to a local tea house where we tried osmanthus tea and learned about Guilin’s tea culture. For lunch, she recommended a family-run restaurant with stir-fried bamboo shoots and Li River fish—fresh and delicious, nothing like the tourist traps I’d feared. In the afternoon, we visited Moon Hill, and Lucy even helped me take photos with the “moon hole” in the hill—she knew all the best angles! The trip wasn’t rushed at all; we had time to sit by the river and just enjoy the quiet beauty. I left Guilin with a heart full of peace, and I’ve already told all my friends back in the UK to book this day-trip if they go to China. It’s not just a tour—it’s an experience you’ll never forget!

As a hiking enthusiast, Zhangjiajie’s quartz sandstone peak forest has always been my “hiking mecca,” but regular tour group itineraries are too tight to experience it in depth. So I didn’t hesitate to choose this company’s Tailor Make Itinerary service. During communication, I clearly stated that “I want to spend more time hiking in Yuanjiajie and Yangjiajie, avoiding tour group peaks,” and the customer service quickly provided an exclusive plan—their professionalism surprised me!​ Guide Xiao Li is a native of Zhangjiajie and knows every hiking route well. He adjusted the departure time specially, so we arrived at Yuanjiajie at 7 a.m. At that time, the mountains were still filled with mist, like walking into a fairyland, and there were almost no other tourists, so we didn’t have to fight for photo angles. During the hike, he told the legend of each mountain peak, such as the prototype story of the “Avatar Hallelujah Mountains,” and helped me adjust my backpack weight to avoid physical exhaustion. At noon, we had lunch at a farm restaurant on the top of the mountain; the “Sanxia Pot” he recommended was spicy and flavorful, paired with local wild vegetables—it was delicious!​ I originally worried the itinerary would be too tiring, so the customer service also thoughtfully added the Tianzishan Cableway to the plan to make the downhill easier. On the last day, I temporarily wanted to add the “Golden Whip Stream Bamboo Raft” experience, and Xiao Li coordinated and arranged it immediately without extra charges. This customized itinerary fully met my needs—it satisfied my hiking hobby without being too tiring. After returning to South Korea, I wrote a detailed PRODUCT REVIEW on a travel forum, and many netizens said they wanted to refer to my itinerary—this is definitely the best hiking experience I’ve had in China!

Growing up in Canada, I thought I was used to the cold, but Harbin’s winter still surprised me! I chose this company’s City Packages on Tripadvisor because reviews said their arrangements for ice and snow attractions were professional—avoiding crowds and offering unique experiences. It didn’t disappoint! The package included Ice and Snow World, Central Avenue, and St. Sophia Cathedral, with a fulfilling itinerary each day. Guide Lao Wang, a Harbin local, is very humorous. He told us lots of Harbin’s Russian-style history, like how the “bread stone” pavement on Central Avenue came to be and the story of St. Sophia Cathedral’s construction. When we went to Ice and Snow World, he rented warm down jackets and snow boots for us in advance and gave out hand warmers—so thoughtful! Inside, he took us to ride the ice slide and recommended we see the ice lanterns at night. The colorful lights on the ice sculptures were breathtaking! Lunch was Northeast iron pot stew—steaming hot, perfect for the cold winter. The itinerary also included a Russian-style Western meal at a decades-old Harbin restaurant, which was authentic, according to Lao Wang. The package was cost-effective with no extra fees, and the guide’s service was professional. I already left a good review on Trustpilot. If I come to China again in winter, I’ll definitely choose their itinerary!

As a history fan, Xi’an has always been top on my travel list. But I had specific needs: focus on Xi’an’s culture and history, avoid crowds, and have enough time to enjoy each spot. So I chose this Tailor Make Itinerary service. After the trip, this PRODUCT REVIEW is a must-read—this product is worth every cent! The customization was smooth. The customer service listened to my preferences; knowing I love archaeology, they added a special exhibition at Shaanxi History Museum (requires advance booking, they handled all paperwork). They also adjusted the itinerary to visit the Terracotta Army early to avoid crowds—game-changing! Guide David, a history grad specializing in Qin and Han dynasties, gave detailed and engaging explanations. He didn’t just talk about the Terracotta Warriors’ looks, but their production, Qin Dynasty history, even latest archaeological finds. At sunset, we went to Giant Wild Goose Pagoda; he told Xuanzang’s story, making the pagoda more than a building—living history. Meals were authentic Shaanxi food; I can’t handle spice, so they asked restaurants to adjust. The itinerary was flexible too—on day three, I wanted more time at Small Wild Goose Pagoda, they rearranged the afternoon for free. This isn’t just a trip—it’s a personalized historical journey. History lovers visiting Xi’an, don’t hesitate! Best travel decision I made this year!

I brought my wife and two children to travel in China; I most wanted my family to experience Guilin’s landscapes, but worried about the children getting tired and my wife’s halal food needs. When I saw the “family + halal-friendly” review of this Guilin Day-trips’ Yulong River route on Trustpilot, I booked it without hesitation—and it exceeded expectations!​ Guide A Ming speaks fluent Malay; when he met us, he handed over small fans for the children (Guilin is a bit hot at noon) and helped carry the children’s schoolbags. The bamboo raft arranged was a double-parent-child raft, so the children could sit in the middle. A Ming checked the raft’s safety facilities in advance and walked along with our raft to explain (afraid the children would be bored sitting for too long, he also brought snacks to coax them). During the rafting, he pointed out the small fish in the water and the buffalo on the bank to the children, and told the story of “Guilin’s landscapes are the best under heaven” in Malay, which the children listened to with great interest.​ Lunch was arranged at a halal farmyard; A Ming confirmed the halal source of the ingredients in advance. The recommended “steamed Li River fish” and “garlic seasonal vegetables” were light and nutritious, and the children ate a lot; after the meal, he also gave the children local small toys (bamboo-woven small animals), and my wife said “it’s more thoughtful than parent-child tours in Malaysia.” In the afternoon, when going to Yangshuo West Street, A Ming avoided crowded roads, took us through small alleys, and recommended a halal-certified sweet osmanthus cake shop—we bought two boxes to take back as souvenirs.​ After the trip, A Ming also helped us call a shuttle bus to the airport and left only after confirming that the driver knew the hotel location. After returning to Malaysia, I wrote a PRODUCT REVIEW on social media, and many friends said “next time I take my family to Guilin, I will choose this one”—this Day-trip made family travel easy and also made us feel respected as Muslim travelers!

This Chengdu city package was perfect for tourists like us who want to travel轻松 (easily). The package included 3 nights hotel, Panda Base tickets, round-trip transportation, and a hotpot dinner. The best time to see the pandas is in the morning, and the package timing was perfect; we saw active pandas eating bamboo – so cute! During the free time in the afternoon, we explored Jinli Ancient Street ourselves using the map the guide gave us. The hotpot dinner in the evening was the climax of the trip; the ingredients were fresh, and there was a face-changing performance. The whole process required no effort from us; we just had to enjoy. Sobrang ganda! (Very beautiful!)

工作忙沒時間做北京行程，在 Tripadvisor 上搜尋 City Packages，看到這家評分高、評價真實就下了單。套餐涵蓋故宮、長城、頤和園、天壇必去景點，安排超合理，每天不用走太多路，節奏很舒服。導遊小李是北京本地人，對故宮歷史瞭如指掌，給我們講了很多冷門小故事，比如某宮殿建築細節的寓意，比看攻略有趣多了！去長城時，還幫我們安排纜車上下，省了不少體力。午餐也很用心，第一天吃北京烤鴨，皮脆肉嫩；第二天吃炸醬麵，還教我們怎麼拌才香。有天突然下雨，導遊早備好雨傘，提醒我們小心路滑。全程無隱形消費，和 Tripadvisor 評價完全一致，超可靠！同事問北京遊怎麼安排，我直接發了鏈接，真心推薦給想輕鬆玩北京的朋友！